Returns & Exchanges

At Ellie, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your purchase isn't quite right, we've made the exchange and refund process simple and stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via our portal.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we will track the journey back to our warehouse for you.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.